How to deliver a usability report

AskTog has this interesting article that explores how to provide constructive criticism while developing usability reports. One of the key points this article points out is:

The job of a usability professional or interaction designer is to be an integral and helpful part of the process. Even if you are called in as an outside consultant—and even more so if you have taken it upon yourself to volunteer a review—you must be exquisitely sensitive to the feelings of your most important audience, those who will actually change the product or service you are reviewing. If they are in any way connected with the work that has gone before, even through acquaintanceship with the old team, they will resent any suggestion that the original product was screwed up. If they resent it, they will make you pay.

How true.

[via Flazoom]

Posted by Navneet at June 14, 2003 10:00 AM | TrackBack | Comments disabled due to spam