Good Experience - Four Words to Improve User Research

theOTHERblog: Good Experience - Four Words to Improve User Research
Mark challenges the accepted methods for conducting a usability test, which if I'm right comes down to relying on your intuition, winging it and riding by the seat of your pants, but listening carefully throughout.Which sort of points towards not being able to tell anyone how to conduct tests, which I quite like the sound of, when the methodologies for usability tests are all sorted out, the magic has gone for me. Sometimes I don't like to know how I do what I do, or like being able to guarantee results. Where's the fun in that? ...
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